Shipping & Delivery
At Serenity Pure, we are committed to ensuring that your magnetic nasal strips is delivered to you in a timely and secure manner. Below, you’ll find all the necessary information regarding our shipping and delivery process.
1. Processing Time
All orders placed on our website require a processing time of 1 - 3 working days. During this time, we verify your order details, prepare your magnetic nasal strips, and hand it over to our shipping partner for dispatch.
2. Shipping Time
Once your order has been processed, delivery will typically take 7 - 14 days. As all orders are shipped from abroad (CHN), delivery times may vary slightly depending on your location within the UK and any potential delays with the postal service.
3. Shipping Costs
Shipping costs will be calculated and displayed at checkout based on the weight and size of your order. We aim to keep shipping costs as affordable as possible for all of our customers.
4. Tracking Information
Once your order has been dispatched, you will receive an email with your tracking information (where applicable), allowing you to monitor your magnetic nasal strip's journey to your door.
5. Delivery Issues
If your package does not arrive within the estimated shipping time, please contact us at support@serenitypure.com with your order details. We will assist you in locating your order and resolving any issues that may arise.
6. Delays
While we strive to meet all estimated shipping times, delays may occur due to factors beyond our control, such as holidays, postal strikes, or adverse weather conditions. We appreciate your patience and understanding during these times.